Using Genesys clients benefit from the world's leading technology for contact centers - skill-based routing; customer self-service (IVR) options; voice, word and context recognition options, reply template library and other tools. Agent workforce planning tool, real-time and historical statistics etc. Platform is based on a unique and versatile customer demand (interactions) routing engine.
Genesys contact center solution is open SIP communications platform where all the components are from the same manufacturer, with guaranteed compatibility, with common vision and common technical support. Platform helps company to optimize costs and achieve a high level of service for each customer contact channel. The platform is available for the implementation of the company (on-premises) as well as in the cloud or in hybrid form.