Blog
Welcome to our blog, your go-to resource for the latest insights, trends, and innovations in technology and business solutions. Whether you're looking to enhance your company's customer experience, stay ahead of technological advancements, or find the best tools for your needs, we have you covered.
Technical considerations of moving from on-premises to cloud contact center
Businesses in all industries are moving to a cloud-based contact center. Lets take a look at the 6 most important aspects to consider when migrating to a cloud-based contact center
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Event recap: "Customer experience – what you need to know in 2024!"
Event Recap: "Customer Experience – What You Need to Know in 2024!" Organized by Genesys and Adventus Solutions
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Key terminology for AI in customer and employee experience
Discover 8 commonly used AI technologies and tools so you can move forward with AI confident it will deliver specific, measurable results.
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Customer Story: Eesti Energia & Enefit achieving sustainability in the cloud
Standardizing on the Genesys Cloud™ platform, Eesti Energia has unified its contact centers across 5 countries, while driving greener operations from a smaller IT footprint.
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Trends 2024: 5 customer experience trends contact centers should implement now
The article uncovers 5 approaches to transformation that Customer Experience & Contact Center leaders should take right now.
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4 key elements of building an AI business case
Discover 4 key elements of building an AI business case for your customer and employees experiences today: 1. Get consensus on your AI strategy; 2. Prioritize by use case; 3. Determine success measures; 4. Show the value.
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