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Contact Center Club at Enefit Estonia - Ideas, Innovation & a View to Remember!
Explore how Estonia’s top contact centers use Genesys Cloud to drive Customer Experience excellence. Highlights from the Contact Center Club's visit at Enefit Estonia: hybrid work strategies, NPS best practices, fraud prevention, and innovation in contact center operations. Organized by Adventus Solutions.
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The Future of Wired and Wireless Networks: Building Hybrid Networks in Modern Enterprises
Discover how to build modern enterprise LAN and WLAN networks with Wi-Fi 6/7, AI-driven automation, and Zero Trust security. Highlights and takeaways from Adventus Solutions 2025 webinar.
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Key takeaways from the event "Customer experience – what you need to know in 2025!"
Technology and AI are transforming customer service - making it faster, more personalized, and efficient. Discover the latest contact center trends and ERGO’s experience with Genesys Cloud from the “Customer Experience 2025” Baltic contact center leaders event.
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Change Management in Contact Centers – an inspiring visit to LMT
Explore key insights from the Contact Center Club visit: chatbot use, change management strategies, internal communication, and performance tracking – shared by Latvia’s top contact center professionals.
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Customer Journey Management in Contact Centers: a Strategic Guide
Learn how to contact centers can create a customer journey management plan, map experiences, avoid pitfalls, and boost CX with data, AI, and omnichannel strategy.
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AI in Action: Highlights from the Contact Center Club’s Special Session
Discover how AI is transforming contact centers. Explore real use cases from the Contact Center Club's special session, including AI-powered chatbots, agent assist tools, and insights on enhancing customer experiences.
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Top 9 Contact Centers Trends for 2025
Discover the top contact center trends for 2025 - AI, cloud migration, omnichannel support, and customer journey management. Learn how Baltic companies are transforming customer service for the digital era.
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Estonian Contact Center Club Launch
Discover the Estonian Contact Center Club – a new professional community for top contact center leaders, fostering Customer Experience excellence, sharing best practices, and mastering the latest CC technologies.
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