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Read our blogTake a look at our blog posts about industry trends, technology news, and company updates. Stay informed and discover what shapes the world of technology today.
Trends 2025: Videoconferencing
Explore the latest trends in videoconferencing technology for 2025, including AI-enhanced features, smarter hybrid solutions, all-in-one systems, and simplified user experiences. Discover how these innovations will improve collaboration and efficiency for businesses, educators, and remote teams.
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The Definitive List of 29 Call Center Metrics and KPIs
Discover 29 essential call center metrics and KPIs, including First-Contact Resolution (FCR), Net Promoter Score (NPS), Customer Satisfaction (CSAT), and more. Learn how to track key performance indicators (KPI) to improve success. Full list with explanations and formulas included.
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Contact Center Club's Visit to Booking Group
Highlights from the CC Club's visit to the Booking Group contact center: We learned how their global car rental support team manages daily calls and emails and explored AI-powered tools for conversation evaluation.
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Preparing for Wi-Fi7: 5 Essential Steps for Your Network
Prepare for Wi-Fi7 with 5 essential steps! Ensure your network is ready for blazing speeds up to 46 Gbps by upgrading edge switches, adopting distributed wireless architecture, using unified management, selecting the right access points. Optimize performance and future-proof your connectivity.
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Artificial Intelligence in Action
Learn how AI is streamlining management, bolstering security, and transforming customer and employee experiences in ways that are simple yet impactful.
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This year we celebrated the 30th anniversary of the Adventus team!
Our team celebrates an anniversary! From our beginnings in 1994 to today – thank you to our clients and partners for being part of this journey.
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Contact Center Club's 1st Anniversary: A Year Full of Ideas and Value!
Contact Center Club Turns 1! From Genesys platform updates to innovative ideas for growth, learn how this community enhances business processes, technology adoption, and KPI success.
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6 Levels of Experience Orchestration
Learn how artificial intelligence is impacting the orchestration of customer and employee experiences. The article explores 6 development levels – from manual processes to universal automation – that help organizations optimize systems, processes and policies for future growth.
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