Artificial Intelligence in Action
Key Insights on the Future of Work and Customer Experience
How will AI shape the future of work? This collection of posts dives into the practical applications of AI in both customer and employee environments. From building AI business cases for contact centers to enhancing customer loyalty and transforming experiences, AI is poised to be a game changer.
Learn how AI is streamlining management, bolstering security, and transforming customer and employee experiences in ways that are simple yet impactful.
Related articles
Contact Center Club's Visit to GASO
Highlights from a visit to GASO: We visited GASO’s customer service and 24/7 emergency contact centers to get a closer look at their work. We shared experiences on measuring KPIs in contact centers CC, approaches to employee motivation, and the role of a contact center manager as a coach
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Technical considerations of moving from on-premises to cloud contact center
Businesses in all industries are moving to a cloud-based contact center. Lets take a look at the 6 most important aspects to consider when migrating to a cloud-based contact center
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Event recap: "Customer experience – what you need to know in 2024!"
Event Recap: "Customer Experience – What You Need to Know in 2024!" Organized by Genesys and Adventus Solutions
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Contact Center Club's visit to Citadele bank
Recently, members of the Contact Center Club had the opportunity to visit Citadele Bank's Sky Branch contact center to gain a deep insight into their daily operations. The visit provided a chance to see their customer service solutions, including the effective artificial intelligence (AI) driven chatbot already integrated into the bank's website.
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Key terminology for AI in customer and employee experience
Discover 8 commonly used AI technologies and tools so you can move forward with AI confident it will deliver specific, measurable results.
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Customer Story: Eesti Energia & Enefit achieving sustainability in the cloud
Standardizing on the Genesys Cloud™ platform, Eesti Energia has unified its contact centers across 5 countries, while driving greener operations from a smaller IT footprint.
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Exciting visit of the Latvian Contact Center club to Enefit
Enefit's contact center provides a wide range of services, from processing invoice requests to contract renewals, addressing electricity and solar panel inquiries.
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