Blog
Welcome to our blog, your go-to resource for the latest insights, trends, and innovations in technology and business solutions. Whether you're looking to enhance your company's customer experience, stay ahead of technological advancements, or find the best tools for your needs, we have you covered.
The Future of Wired and Wireless Networks: Building Hybrid Networks in Modern Enterprises
Discover how to build modern enterprise LAN and WLAN networks with Wi-Fi 6/7, AI-driven automation, and Zero Trust security. Highlights and takeaways from Adventus Solutions 2025 webinar.
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Key takeaways from the event "Customer experience – what you need to know in 2025!"
Technology and AI are transforming customer service - making it faster, more personalized, and efficient. Discover the latest contact center trends and ERGO’s experience with Genesys Cloud from the “Customer Experience 2025” Baltic contact center leaders event.
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Change Management in Contact Centers – an inspiring visit to LMT
Explore key insights from the Contact Center Club visit: chatbot use, change management strategies, internal communication, and performance tracking – shared by Latvia’s top contact center professionals.
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Customer Journey Management in Contact Centers: a Strategic Guide
Learn how to contact centers can create a customer journey management plan, map experiences, avoid pitfalls, and boost CX with data, AI, and omnichannel strategy.
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AI in Action: Highlights from the Contact Center Club’s Special Session
Discover how AI is transforming contact centers. Explore real use cases from the Contact Center Club's special session, including AI-powered chatbots, agent assist tools, and insights on enhancing customer experiences.
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Top 9 Contact Centers Trends for 2025
Discover the top contact center trends for 2025 - AI, cloud migration, omnichannel support, and customer journey management. Learn how Baltic companies are transforming customer service for the digital era.
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Estonian Contact Center Club Launch
Discover the Estonian Contact Center Club – a new professional community for top contact center leaders, fostering Customer Experience excellence, sharing best practices, and mastering the latest CC technologies.
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Trends 2025: Videoconferencing
Explore the latest trends in videoconferencing technology for 2025, including AI-enhanced features, smarter hybrid solutions, all-in-one systems, and simplified user experiences. Discover how these innovations will improve collaboration and efficiency for businesses, educators, and remote teams.
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The Definitive List of 29 Call Center Metrics and KPIs
Discover 29 essential call center metrics and KPIs, including First-Contact Resolution (FCR), Net Promoter Score (NPS), Customer Satisfaction (CSAT), and more. Learn how to track key performance indicators (KPI) to improve success. Full list with explanations and formulas included.
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