Change Management in Contact Centers – an inspiring visit to LMT
As part of the Contact Center Club, we had the opportunity to visit LMT and learn how their team professionally handles hundreds of customer calls and emails every day, 24/7 – providing both information and technical support.
✅ We shared experiences on using chatbots in customer service
✅ We discussed change management in contact centers – how to implement change not just by saying what will be different, but by showing the way forward, with examples, tools, and real support
✅ Practical takeaways – from internal communication to performance measurement – our participants’ experience with change management was truly valuable!
A big thank you to Zane Jēkabsone for the warm welcome and the chance to learn from LMT's experience!
Members of the Contact Center Club represent airBaltic, Citadele banka, ENEFIT, ERGO Latvia, Economy Bookings (Booking group), GASO, Latvijas Pasts, Latvijas mobilais telefons - companies that deliver excellent customer service every day. The club's organizers, Adventus Solutions, are experts in contact centers with over 25 years of experience in this field.
Contact Center Club brings together managers of Latvia's leading Contact Centers with the aim of creating a professional community for sharing experiences, improving customer service standards, and mastering the latest CC technologies.
If you want to learn more or become a member of the CC-Club, contact us.
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