Tellq - multi-channel customer service platform. Call center
Tellq Multi is a multi-channel customer contact center platform covering the control of main communication channels, i.e. calls, emails, and live chats. It is a solution for small- or medium-sized businesses that wish to provide customers with tailored high-level service and create positive, professional experience, no matter which channel is used by the customer to contact you.
Solve customer problems proactively
Connect the most relevant support channels and eliminate jumping between platforms. 14-day free trial.
Choose basic modules of your interest
Tellq Calls
Tellq Inbox
Tellq Chat
Tellq MSG
Tellq Calls
Simple, yet effective management of company calls
- Virtual phone
- Click-to-Call function
- Call-back task management
- Self-service management
- Analytics and reports
- And other functions
40 EUR
monthly fee per agent
Choose service modules of your need
Tellq Chatbot
Tellq SMS
Tellq NPS Tickets
Tellq API
Tellq Chatbot
When speed and automation is priority
- Individual chatbot on different pages on the website
- Automatic chatbot activation
- Self-service management
80 EUR
monthly fee per system
Features of tellq platform
Tailored customer service
Tellq identifies customers bt their contact number or email. So, no matter which channel the customer will use to contact you, you will always see his/her contact information and full communication history, requests, chat records, customer-related actions of the operating personnel, remarks or comments, as well as request resolution times.
Smart analytics
Get valuable insights for daily customer service with Tellq analytics tools. real-time statistics for calls, emails, chats, are presented in various data slices and graphical information, and are also exported in a format convenient for you.
Self-service portal
The Tellq platform is managed in an intuitive and user-friendly system self-service portal, so you can make all necessary changes, create additional workstations, or make other changes that require an extremely fast response at your convenience without the intervention of a service provider with just a few keystrokes.
Teamwork
Improve your team's collaboration and communication skills. Take advantage of internal task allocation strategies, request assignment, or internal commenting features.
Request automation
According to the pre-described rules and scenarious, the Tellq platform allows you to automate customer service processes related to the distribution of emails, requests, and messages to agents, classification according to the keywords in the email content, automatic request archiwing after a time limit set or response received.
Real-time condition monitoring
Instant dashboards and an option of real-time monitoring of agents allow you to see the customer service centre's workloads and proactively respond to the situation by making the decisions needed for effective customer service.
Fast response
Tellq system records all actions related to customer requests in a centralized message centre, so no request or call will go unnoticed. For efficient service, you can also make use of variety of the pre-designed response templates or automated system responses. Surprise your customers with an extremely fast response.
Frequently asked questions
How do I start using tellq for customer support?
Decide which customer support channels and modules are the most relevant for you. Depending on that we will help you to setup numbers, inbox, live chat (Chatbot), FB messenger and everything you need for perfect support operations.
How to integrate call centre?
We will help you to buy new or migrate existing number and VOIP (Voice over internet protocol) connection. After this you add agents, set calls distribution and you are ready to make and receive calls.
How to connect my email inboxes to tellq?
Depending on the existing inbox provider (Outlook, Gmail, other) it's easy to connect emails using integration or forward settings.
Can I buy only chatbot?
Absolutely! You can setup Tellq like a "LEGO". You use whatever channel or module you need.
Do you provide onboarding before the start?
Absolutely again :) ! Every customer received 30 min training for setup and is able to ask additional meeting for any question related to usage. Also, it's available to find all Tellq education information here: https://help.tellq.io.
Step-by-step cooperation plan
- Tellq platform demonstration & first consultation - finding out if Tellq fits your needs.
- Agree on free testing for 14 days. You are provided with Onboarding & Assistance in testing.
- Migration plan from your existing Call Center platform to Tellq. Including all important details for your business goals and integration with your corporate systems if needed (CRM, web pages, etc.).
- Tellq platform implementation and configuration.
- Support to increase your Tellq Call Center efficiency.
Adventus Solutions is a systems integrator with experience in contact centers business for more than 25 years. Our clients are both public and private organizations. For more information regarding the contact center solutions contact our experts today.