Blog
Welcome to our blog, your go-to resource for the latest insights, trends, and innovations in technology and business solutions. Whether you're looking to enhance your company's customer experience, stay ahead of technological advancements, or find the best tools for your needs, we have you covered.
Contact Center Club's Visit to GASO
Highlights from a visit to GASO: We visited GASO’s customer service and 24/7 emergency contact centers to get a closer look at their work. We shared experiences on measuring KPIs in contact centers CC, approaches to employee motivation, and the role of a contact center manager as a coach
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Event recap: "Customer experience – what you need to know in 2024!"
Event Recap: "Customer Experience – What You Need to Know in 2024!" Organized by Genesys and Adventus Solutions
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Contact Center Club's visit to Citadele bank
Recently, members of the Contact Center Club had the opportunity to visit Citadele Bank's Sky Branch contact center to gain a deep insight into their daily operations. The visit provided a chance to see their customer service solutions, including the effective artificial intelligence (AI) driven chatbot already integrated into the bank's website.
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Exciting visit of the Latvian Contact Center club to Enefit
Enefit's contact center provides a wide range of services, from processing invoice requests to contract renewals, addressing electricity and solar panel inquiries.
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Contact Center Club visit to Latvian post (Latvijas pasts)
Unforgettable experience: Contact Center Club visit to LATVIAN POST
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Latvian Contact Center Club visited AirBaltic
Latvian Contact center club Contact Center Club visited airBaltic, exploring their extensive Contact Center (CC) that daily serves customers worldwide in 7 languages.
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Data networks transformation 2024
Important insights on how a modern enterprise can move from optimizing IT operations to building an efficient WiFi network. This path requires timely planning, investment and commitment to keep up with the latest technology.
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Adventus Solutions has joined BiSMART business technology platform
BiSMART is a platform for entrepreneurs, where meet business, ideas and smart technologies. BiSMART unites the most progressive, successful, open IT companies which are related to business technology services and are widely known in Latvia and abroad.
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Adventus Solutions has organized workshop "Explore customer service innovations!"
Experts noted the growth of the role of video communication (both recorded and live) and the unification of all communication channels in one IT platform as the main future trends.
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