Contact Center Club's 1st-year Anniversary Highlights:

✅ Explored the latest features of the Genesys CC platform – Workforce Performance Management and Customer Journey Management.
✅ Reviewed the club's first-year results and developed ideas for future growth.

Club members acknowledged that the platform has become a valuable space for exchanging experiences. It has helped generate practical solutions for improving business processes, adopting new technologies, and achieving KPIs. 

A special thanks to Armands Bunkovskis for demonstrating the latest updates in Genesys platform, such as:

• How Co-pilot simplifies agents’ daily tasks,
• How Performance Management supports managers in monitoring KPI performance at both team and individual levels,
• How Customer Journey Management visualizes client pathways, highlighting strengths and identifying bottlenecks across communication channels.

We wish for the Contact Center Club to grow with the power and resilience!

Members of the Contact Center Club represent airBaltic, Citadele banka, ENEFIT, ERGO Latvia, Booking group, GASO, Latvijas Pasts, Latvijas mobilais telefons - companies that deliver excellent customer service every day. The club's organizers, Adventus Solutions, are experts in contact centers with over 25 years of experience in this field.

Contact Center Club brings together managers of Latvia's leading Contact Centers with the aim of creating a professional community for sharing experiences, improving customer service standards, and mastering the latest CC technologies.

If you want to learn more or become a member of the CC-Club, contact us.