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Read our blogTake a look at our blog posts about industry trends, technology news, and company updates. Stay informed and discover what shapes the world of technology today.
Contact Center Club's Visit to Booking Group
Highlights from the CC Club's visit to the Booking Group contact center: We learned how their global car rental support team manages daily calls and emails and explored AI-powered tools for conversation evaluation.
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This year we celebrated the 30th anniversary of the Adventus team!
Our team celebrates an anniversary! From our beginnings in 1994 to today – thank you to our clients and partners for being part of this journey.
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Contact Center Club's 1st Anniversary: A Year Full of Ideas and Value!
Contact Center Club Turns 1! From Genesys platform updates to innovative ideas for growth, learn how this community enhances business processes, technology adoption, and KPI success.
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Welcome to our new website
Our website is completely renovated. Modern design, improved navigation and new features – all for a more convenient use and quick access to information.
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Data Network Evolution – Trends Driving Change in 2025
Discover key trends shaping data networks: WiFi 7 versus WiFi 6, LAN trends 2025, the future of network management, and driving forces behind industry transformation and technological progress.
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Contact Center Club's Visit to GASO
Highlights from a visit to GASO: We visited GASO’s customer service and 24/7 emergency contact centers to get a closer look at their work. We shared experiences on measuring KPIs in contact centers CC, approaches to employee motivation, and the role of a contact center manager as a coach
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Event recap: "Customer experience – what you need to know in 2024!"
Event Recap: "Customer Experience – What You Need to Know in 2024!" Organized by Genesys and Adventus Solutions
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Contact Center Club's visit to Citadele bank
Recently, members of the Contact Center Club had the opportunity to visit Citadele Bank's Sky Branch contact center to gain a deep insight into their daily operations. The visit provided a chance to see their customer service solutions, including the effective artificial intelligence (AI) driven chatbot already integrated into the bank's website.
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