Contact Center Club visit to Latvian post (Latvijas pasts)
A quick overview:
✅ We visited the modern parcel processing and sorting facility at Latvijas Pasts.
✅ Explored the specifics and innovations of the Postal contact center.
✅ Shared experiences on employee evaluation methods and KPI measurement in contact centers.
Latvijas Pasts (Latvian Post) contact center provides a variety of customer service solutions, with the motto "We help customers solve situations in the postal world!" For example, postal services, customs inquiries, financial services, parcel locker services, legal customer service, and the new "Postman at Home" service.
Great thanks to Inga Migliniece, Head of the Latvijas Pasts contact center, for the tour and presentation. During the discussion session, Club members shared experiences on solutions for evaluating CC employees and measuring KPIs using the Genesys CC platform.
Members of the Contact Center Club represent airBaltic, Citadele banka, Bigbank, ENEFIT, ERGO Latvia, GASO, Latvijas Pasts - companies that deliver excellent customer service every day. The club's organizers, Adventus Solutions, are experts in contact centers with over 25 years of experience in this field.
Contact Center Club brings together managers of Latvia's leading Contact Centers with the aim of creating a professional community for sharing experiences, improving customer service standards, and mastering the latest CC technologies.
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