Blog
Welcome to our blog, your go-to resource for the latest insights, trends, and innovations in technology and business solutions. Whether you're looking to enhance your company's customer experience, stay ahead of technological advancements, or find the best tools for your needs, we have you covered.
Contact Center Club's Visit to GASO
Highlights from a visit to GASO: We visited GASO’s customer service and 24/7 emergency contact centers to get a closer look at their work. We shared experiences on measuring KPIs in contact centers CC, approaches to employee motivation, and the role of a contact center manager as a coach
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Love meetings with Barco clickshare videobars for wireless videoconferencing
The ClickShare video bars enable engaging, effortless wireless conferencing with any videoconferencing platform. They deliver sharp views and crystal-clear sound.
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Artificial Intelligence in Action
Learn how AI is streamlining management, bolstering security, and transforming customer and employee experiences in ways that are simple yet impactful.
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Wi-Fi 7 (802.11be) - everything you need to know about the standard
Get ready for some serious speed boost with Wi-Fi 7 – we're talking 4.8 times faster than Wi-Fi 6 and a whopping 13 times speedier than Wi-Fi 5!
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Is your business communications and collaboration solution secure?
Is your business communications and collaboration solution secure? As companies go digital and support remote work, it is crucial not to ignore cybersecurity risks. There are effective technologies and methods to safeguard your business communications from cyber threats.
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Technical considerations of moving from on-premises to cloud contact center
Businesses in all industries are moving to a cloud-based contact center. Lets take a look at the 6 most important aspects to consider when migrating to a cloud-based contact center
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Event recap: "Customer experience – what you need to know in 2024!"
Event Recap: "Customer Experience – What You Need to Know in 2024!" Organized by Genesys and Adventus Solutions
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Contact Center Club's visit to Citadele bank
Recently, members of the Contact Center Club had the opportunity to visit Citadele Bank's Sky Branch contact center to gain a deep insight into their daily operations. The visit provided a chance to see their customer service solutions, including the effective artificial intelligence (AI) driven chatbot already integrated into the bank's website.
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Key terminology for AI in customer and employee experience
Discover 8 commonly used AI technologies and tools so you can move forward with AI confident it will deliver specific, measurable results.
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