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Contact Center Club's Visit to GASO
Highlights from a visit to GASO: We visited GASO’s customer service and 24/7 emergency contact centers to get a closer look at their work. We shared experiences on measuring KPIs in contact centers CC, approaches to employee motivation, and the role of a contact center manager as a coach
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Contact Center Club's visit to Citadele bank
Recently, members of the Contact Center Club had the opportunity to visit Citadele Bank's Sky Branch contact center to gain a deep insight into their daily operations. The visit provided a chance to see their customer service solutions, including the effective artificial intelligence (AI) driven chatbot already integrated into the bank's website.
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Exciting visit of the Latvian Contact Center club to Enefit
Enefit's contact center provides a wide range of services, from processing invoice requests to contract renewals, addressing electricity and solar panel inquiries.
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Contact Center Club visit to Latvian post (Latvijas pasts)
Unforgettable experience: Contact Center Club visit to LATVIAN POST
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Latvian Contact Center Club visited AirBaltic
Latvian Contact center club Contact Center Club visited airBaltic, exploring their extensive Contact Center (CC) that daily serves customers worldwide in 7 languages.
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